About Us

What’s in a name?

'IjE' is Jeni Edwards, founder and managing director of IjEss Consulting, heading a team of experts and specialist partners that you can call on to support your business.

Jeni is a highly successful and driven hospitality industry professional, with extensive experience in operational management, business development, sales and marketing, gleaned within the business & industry, independent schools and event catering sectors. Renowned for her exceptionally high standards and meticulous attention to detail, you can trust Jeni and her team at IjEss to deliver the right route forward for your business.

The first ‘s’ in IjEss stands for sales, our primary field of expertise and the key factor that drives every successful business. This is borne from a true understanding of high-end catering, quality food and exemplary service levels, gained at operational and director level working for leading service organisations. Therefore, we really do understand what clients are looking for and what service providers are able to deliver at different price points.

The next ‘s’ is the service you choose...

strategy solutions support success security

What We Do

IjEss Consulting provides a comprehensive range of specialist consultancy and support services to organisations that operate catering & hospitality services. We offer interim project support and act in an advisory capacity on all matters related to catering: food, people and finance.

The IjEss team has worked with contract caterers, event caterers, blue-chip Business & Industry clients, specialist & independent schools, kitchen design companies and suppliers to the foodservice industry.

Strategy

Forward planning

Market intelligence SWOT Trend analysis Innovation & inspiration Drafting of catering policies & service specifications Pre-tender appraisals Forecasting Budgets

Solutions

Qualitative and financial auditing

Review of systems & processes Marketing plans Contact management & customer communication programmes 'Customer Journey' reports Management of tender reviews & benchmarking Project management Service evaluations

Support

Hands on expertise

Practical implementation Business mentoring (team and one-to-one) Training Strategic tender consultation Bid writing, proof reading & appraisal

Success

Winning business - it doesn’t stop there...

Contract review & negotiation Mobilisation projects, re-launches & change management Contractor liaison & transition management

Security

Reassurance and risk management

Troubleshooting Research Gap analysis Building customer confidence Corporate hospitality planning 'Mystery Diner' reports Advice on re-structuring & cost control

Our Service Pledge: adding value to your business

We approach every project with discretion and in strictest confidence, listening carefully to our clients, researching thoroughly and paying attention to every detail to deliver objective appraisals, the appropriate level of support and constructive guidance.